Processing activities for Retail Products Ensure to understand and follow HDFC Bank Loan procedure and regulatory requirements, control methodology.
Ensure to process daily transactions timely and accurately.
Brain storming for process efficiency, improve productivity.
Strong control sense, when theres deferring processing, process until the appropriate level of approval or proper documentation is obtained.
Ensure that agreed control processes and procedure are implemented to identify and mitigate risks in his/her area of responsibility.
Aim for Nil Operational Errors.
Process Excellence and Enhancements Identify and recommend measures to check unproductive volumes and cases of potential misuse of the banking systems Suggest gaps in processes, if any, and changes required to address such gaps.
To take up projects at regional level.
Punctuality, discipline, attendance & training, Complaint management To maintain punctuality, discipline and office decorum at all the time.
Ensure attendance is marked on daily basis through proper channel.
Impart training to the fellow team members and the Cross function unit to avoid rework and First time not Right (FTNR).
Reducing Sales FTNR to less than 5% Ensure that all Processes followed at Branch Operations are as per Standard Operating Procedures laid down in the Operations Manual.
Ensure password sharing policy adhered to.
To ensure clean and hygienic environment in the Branch.
Banking Product & Process Knowledge
Planning and Organizing Skills
Knowledge of Competition & Current trends in financial Industry.